To cancel a Gyre subscription, open your account avatar and go to Settings > Subscriptions > Active. Select the subscription, open its three-dot menu and choose Unsubscribe; you can also email Gyre support to request cancellation.
A refund is a separate request, and Gyre’s Terms of Service condition it on contacting support within 14 days of payment and having less than 10 total stream hours on the account when you submit the request. An eligible refund may still be reduced by transaction fees, so do not assume that cancelling automatically returns your payment.
Cancel or request a refund?
Cancellation stops a subscription from renewing; a refund asks Gyre to return some or all of a payment already made. If you only want to avoid another charge, cancel before the renewal date. Gyre’s Terms of Service say to cancel the subscription before renewal to avoid being charged for the next period.
If you have already paid and want that payment returned, contact support separately and identify the request as a refund request. Under the terms published by Gyre, the request must be made within 14 days after payment, and total stream duration across your account must be under 10 hours at the time you submit it. Meeting those conditions makes a request eligible under the stated policy; it does not establish the refund amount for your particular account or guarantee a specific outcome.
| What you want | What to do | Important point |
|---|---|---|
| Stop the next renewal | Unsubscribe in account settings, or contact support | Do it before the renewal date |
| Ask for money back | Email support from the purchasing account’s email address | The terms specify a 14-day request window and under-10-hour account usage condition |
| Close the account too | Contact support and explicitly request deletion, as well as cancellation if subscribed | Deletion and subscription cancellation are distinct requests |
These actions are easy to confuse when you are trying to resolve a charge quickly. If the renewal date is near, make the cancellation request promptly even if you are also asking for a refund. If you want a refund, include that request in your message rather than assuming that unsubscribing starts the refund process.
Cancel in Gyre account settings
Gyre’s pricing-page FAQ gives the account cancellation route. Sign in to the Gyre account that holds the subscription, click the avatar, and open Settings > Subscriptions > Active. Choose the subscription you want to stop, open the three-dot menu beside it, and select Unsubscribe. The pricing FAQ is the official place to recheck the menu labels if the account interface has changed.
After confirming the action, check the subscription page again for its status or next renewal information. Keep a record of the cancellation confirmation and the date you submitted it. This is useful if you later need to explain a billing timeline to support; it is not a substitute for confirming that the cancellation was accepted.
Do not wait until the renewal day if you can avoid it. The Terms of Service place the responsibility on the subscriber to cancel before the renewal date to prevent the next-period charge. The public policy does not tell us how a particular account’s billing cut-off is displayed, so use the renewal information shown in your account and leave time for the cancellation to register.
If you cannot sign in, cannot find the subscription, or the account page does not let you unsubscribe, use the support email route below. Include the address associated with the purchase and enough details for Gyre to identify the subscription. If you are contacting support close to renewal, state clearly that you want cancellation before the next period, and retain a copy of the message.
Some readers are deciding whether to move a prerecorded YouTube loop to another workflow after cancelling. If you are still comparing approaches, the practical guide to streaming a 24/7 playlist with OBS on Windows 11 explains the computer-based setup and its operational responsibilities. That is a separate decision from whether Gyre owes a refund.
Cancel by email
Gyre’s Terms of Service say subscribers can ask customer support to cancel by writing to [email protected]. Use the email address associated with the purchasing account, identify the subscription, and state whether you are asking only to stop renewal or also requesting a refund. A concise, explicit message is easier to act on than a general note that you are unhappy with a charge.
For a refund request, Gyre’s terms ask for the account number and a detailed explanation for the return. Include the payment date and the subscription you mean if you have those details available. Do not send payment-card credentials or passwords in an email. If you are not sure of your account number, say so and provide the account email so support can advise what else is needed.
Keep a copy of your sent message and any reply. If the subscription is close to renewing, do not treat a refund enquiry as a cancellation unless you have explicitly asked Gyre to cancel it as well. The two requests have different effects: one concerns future billing, while the other concerns a past payment.
Gyre says refund requests are generally processed within 10 business days. That is a stated general processing timeframe, not a promise that every request will be decided or paid within exactly that period. If you have not received a response after allowing for that stated timeframe, follow up in the same email thread with the account details and the date of your original request.
For people who depend on an always-on channel, a billing change can raise a separate continuity question: what happens to the broadcast while you change tools? A guide to running a YouTube live stream with Restream and prerecorded videos covers a different workflow. Check your current stream arrangements before ending a subscription if a live channel must remain on air.
Refund deadline and eligibility
Gyre’s published Terms of Service set two central conditions for a refund request: it must be submitted within 14 days after payment, and the account’s total stream duration must be less than 10 hours when the request is submitted. Both conditions matter. Being inside the time window does not erase the usage condition, and low usage does not extend the 14-day period.
Count the window from the payment date, not from when you first decided you no longer need the service. Check the payment record and the relevant subscription in your Gyre account before writing. The policy does not specify an individual account’s hours or payment date for you, so those facts have to be checked against your own account and records.
The phrase “less than 10 hours” is important. A total at 10 hours or above does not satisfy a condition stated as under 10 hours. The terms describe stream duration across the account, not merely the duration of one video or one subscription. If more than one stream or subscription has been used under that account, do not assume that only the stream you are cancelling is counted.
Gyre’s pricing FAQ uses the phrase “full refund” in its summary, but the detailed Terms of Service also state that transaction fees are deducted. Read the two together: the FAQ’s shorthand should not lead you to expect the gross payment back, and the detailed terms govern the fee qualification. Before submitting, you can ask Gyre to confirm how it applies the conditions to your account and payment method.
If the request is outside the 14-day window, or account streams exceed the stated threshold, Gyre says a refund is not available under this policy. It also says service continues until the end of the current subscription period when a refund is unavailable. That does not mean you should leave renewal active: submit cancellation separately before the next renewal date if you do not want another period charged.
How stream duration affects a request
The usage test is based on total stream duration at the time the refund request is submitted. If you want to ask for a refund, do not keep the service streaming while you wait to decide whether to contact support. Continued use could change the account total and affect whether it meets the condition. Check the account’s usage information if available, and ask support to clarify the recorded duration if it is not clear.
Treat the threshold as an eligibility boundary rather than an allowance you should aim to use. A stream may be left running while you test a channel, check an upload, or wait for a broadcast to stabilise. Those hours may be relevant to the account total under Gyre’s wording. The public terms do not explain how pauses, failed starts, or partial stream sessions are measured, so do not infer an accounting method that the policy does not state.
A practical sequence is to stop any active stream, note the payment date, check the account’s stream history or usage total, then email support with the refund request and account details. If you cannot verify the hours, say that directly and ask Gyre to confirm the figure it has for the account. Do this promptly, because waiting to resolve an unclear usage total does not move the payment-date deadline.
This distinction is particularly relevant if your channel relies on long playback sessions. You may be comparing a local computer setup with an hosted workflow; a guide to keeping a hosted YouTube stream running while your home computer is off can help frame that separate operational choice. It does not alter Gyre’s refund test, which remains tied to the account’s recorded stream duration and your submission date.
Transaction-fee deduction
Gyre’s detailed terms say an eligible payment is refunded minus applicable transaction fees. This is why a refund request should not be treated as a promise to receive the full amount charged. The actual deduction depends on the payment route and the fees applicable to that transaction; the public policy cannot determine the amount for an individual account.
For a subscription paid by bank card through Stripe, Gyre states that Stripe transaction fees do not exceed 7% of the subscription cost. This is a ceiling Gyre publishes for that payment method, not a fixed deduction for every card refund and not an independent calculation of what your refund will be. Ask support for the expected net amount if knowing it matters before you proceed.
If you paid from Gyre account Balance, Gyre says the refund is returned to that Balance minus fees paid when the Balance was topped up. That is a different fee description from the card route. Check how you funded the Balance and ask support to explain the deduction for the particular top-up and refund rather than assuming the card-fee statement applies.
The fee rule also helps explain why the pricing FAQ’s “full refund” summary and the detailed terms need to be read together. The summary is not a basis for overlooking the more specific deduction clause. If a support reply gives you a different figure from what you expected, ask which payment route and fee calculation it reflects before treating the amount as final.
Check the applicable Gyre policy
This guidance concerns Gyre at gyre.pro, the service associated with REST & VEST LLC. It is not about other products or organisations that use the name Gyre. The source for the conditions above is Gyre’s English Terms of Service, which the research notes identify as last updated 14 January 2026. The Gyre pricing page provides the cancellation steps and a refund FAQ summary.
Policies and account interfaces can change. Before acting, read the current English Terms of Service and confirm that they still describe your payment, usage condition, applicable fee and cancellation route. Gyre’s terms say the English website version prevails if there is a conflict with other language versions. If you are reading a translated page, use the English version as the reference and ask support about any ambiguity in your own case.
The published policy cannot establish your individual payment date, renewal date, stream-hour total, fee amount, or support decision. Gather the account number, purchase email, payment record, and any cancellation or usage confirmation you can access. When asking support to interpret the terms, describe the dates and payment method plainly and request a written explanation of any fee deduction.
If your reason for leaving is that maintaining a continuous broadcast has become difficult, separate the refund question from the replacement workflow decision. A computer-based channel, for example, has its own bandwidth and restart considerations; the guide to OBS bitrate settings for a YouTube playlist stream on BSNL broadband covers those operating trade-offs. StreamNeo can remove the specific burden of leaving your own computer on to keep a prerecorded YouTube stream running, but whether that fits your channel is separate from Gyre’s cancellation and refund terms.
Before committing, compare the operating options on the pricing page. When the file and channel are ready, start free — 24-hour trial, no card.
FAQ
Does cancelling automatically give me a refund?
No. Cancellation stops a subscription from renewing, while a refund is a separate request for a payment already made. Gyre’s stated refund conditions are a request within 14 days of payment and less than 10 total stream hours on the account at submission, with transaction fees potentially deducted.
Where do I unsubscribe in Gyre?
Sign in, select your avatar, then go to Settings > Subscriptions > Active. Select the subscription, open its three-dot menu and choose Unsubscribe; if you cannot use the account route, email Gyre support at [email protected].
What if I have streamed for 10 hours or more?
Gyre’s policy requires the account’s total stream duration to be less than 10 hours when the refund request is submitted. At 10 hours or above, the stated usage condition is not met; contact support if you need confirmation of the recorded total, and cancel separately if you want to stop renewal.
How much will Gyre deduct from an eligible refund?
Gyre says applicable transaction fees are deducted. For card payments through Stripe, it states those fees do not exceed 7% of the subscription cost; for payments from Balance, it describes deducting fees paid when topping up. Ask support for the amount applicable to your payment rather than treating either description as a guaranteed refund calculation.