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streamneo.
STREAMNEO

Privacy Policy

LEGAL

Last updated: 14 October 2026

Who we are

StreamNeo (streamneo.com) is a 24/7 live-streaming service run by Yorker Media, a digital media business based in India. In this policy "we", "us" and "our" mean Yorker Media. We decide how the personal data in StreamNeo is used, which makes us the controller under the GDPR and the Data Fiduciary under India's Digital Personal Data Protection Act, 2023.

Privacy questions and requests: [email protected]. Billing: [email protected].

What we collect and why

Your account

When you sign up, we collect:

  • your name and e-mail address;
  • your password;
  • your phone number, if you give it;
  • the referral code you came with, if any;
  • the country you signed up from.

We use them to run your account, keep it secure and contact you about it. Passwords are stored only as salted scrypt hashes, never in plain text.

Your streams and channel details

To stream to YouTube for you, we store:

  • your YouTube stream key and stream URL, encrypted (AES-256-GCM);
  • your stream settings: title, quality and schedule.

We use the stream key only to send your stream to YouTube. Our staff never use it for anything else.

Your videos and media

We store the videos, images and audio you upload so that we can stream them. We don't watch or use your media except to run the service, to fix a problem you report, or to stop abuse.

We keep your uploaded media while your account is open, until you delete it. If you close your account, ask us and we delete it.

Payments

Payments in India are handled by Razorpay, or by Dodo Payments when you choose it, including UPI AutoPay and card auto-renew. International payments are handled by Dodo Payments. Dodo Payments acts as the merchant of record for the payments it handles. They receive your card, bank or wallet details; we never see full card numbers. We receive the plan, amount, currency, status and a payment reference, and we keep your StreamNeo wallet balance and your auto-renew choice.

Service and security records

We keep records of your streams (start, stop, health and errors) to run and support the service. We also keep the IP address you signed up or started a trial from, and sign-in records, to protect accounts and stop abuse. Sign-in sessions end when you sign out or they expire.

Support

If you ask for help, our support staff can open your workspace for that support session. We keep the messages you send us.

Our public website

On our public pages (not in your dashboard) we measure visits with:

  • Google Analytics 4. It sets _ga cookies. It never runs on sign-in, password-reset or support pages, or on links that carry a code.
  • Our own statistics. They use two first-party cookies with random identifiers: _yv (up to 400 days) and _ys (30 minutes). They do not run at all if your browser sends Global Privacy Control or Do Not Track.

Cloudflare, our network and security provider, sees every request in order to deliver the site and block attacks.

Cookies

  • Needed to work: a session cookie that keeps you signed in, and one for a support session when you ask for help.
  • Statistics on public pages: Google Analytics (_ga, _ga_*) and our own (_yv, _ys), as above.
  • We don't use advertising cookies.
  • You can block or delete cookies in your browser. If you do, you will need to sign in again.

Our legal grounds (GDPR)

WhatLegal ground
Running your account, streams, payments and supportPerforming our contract with you
Security, fraud and abuse preventionOur legitimate interest in keeping StreamNeo safe
Website statisticsOur legitimate interest in understanding how our website is used
Invoices and tax recordsLegal obligation

Who we share data with

  • Infrastructure: our servers in Germany (Hetzner, Leaseweb and Contabo data centres), which hold your account data and your uploads, and Cloudflare (network and security, and Cloudflare R2 for backups).
  • YouTube (Google): receives your stream, because you tell us to send it there.
  • Payments: Razorpay (India) and Dodo Payments (India and international, including auto-renew).
  • E-mail delivery: Amazon Web Services (Amazon SES), for account, billing, stream-status and support e-mails. We don't send marketing e-mails.
  • Website statistics: Google (Google Analytics).
  • Advisers and authorities: our accountants and lawyers when needed, and public authorities when the law requires it.

We don't sell your personal data and we don't share it for advertising.

International transfers

We are based in India. StreamNeo's servers, which hold your account data and your uploads, are in Germany. Our backups are stored with Cloudflare R2 and may be stored outside the EU, under Cloudflare's terms. Some providers (Cloudflare, Google, Dodo Payments and Amazon) are in other countries, including the United States. When data from the EEA, the UK or Switzerland goes to a country without an adequacy decision, we rely on Standard Contractual Clauses or the provider's certification under the EU-U.S. Data Privacy Framework.

How long we keep data

  • Account: while it is open. If you close it, we delete your account data within 30 days, except invoices and payment records, which Indian tax law requires us to keep.
  • Uploaded media: as described under Your videos and media.
  • Stream records, sign-up IP addresses and security logs: kept while your account is open and afterwards. We have not set a fixed end date yet; when we do, we will state it here.
  • Statistics cookies: _yv up to 400 days, _ys 30 minutes.

Your rights

Depending on where you live, you can ask us to:

  • tell you what personal data we hold about you and give you a copy;
  • correct it or delete it;
  • restrict or object to how we use it;
  • send it to you in a portable format;
  • withdraw a consent.
  • EEA and UK: you can also complain to your data protection authority.
  • California and other US states with privacy laws: you can use the same rights; we don't sell or share personal data for advertising.
  • India: you can nominate someone to exercise your rights, and take an unresolved complaint to the Data Protection Board of India.

Write to [email protected] from your account e-mail. We reply within one month.

Children

StreamNeo is a service for adults and businesses. It is not meant for children, and we do not knowingly collect personal data from anyone under 18. You must be 18 or older to use StreamNeo. If you believe a child has an account, write to us and we will delete it.

Security

Passwords are hashed and stream keys are encrypted. All traffic uses HTTPS, and access to our servers is limited to the people who need it. No system is perfectly secure, but we work to protect your data and to tell you promptly if something goes wrong that affects it.

Changes to this policy

We update this page when our practices change. If a change is significant, we e-mail account holders before it takes effect.