BILLING
StreamNeo uses a pay-as-you-go model with no subscriptions or auto-renewals. Here's everything you need to know about our billing and refund terms.
Last updated: March 27, 2026
All StreamNeo purchases are generally non-refundable. However, we do make exceptions for eligible cases such as technical failures on our end, duplicate charges, or rejected slot activations.
Please read this policy carefully before making a purchase. If you have a billing concern, contact us at [email protected] before initiating a chargeback.
StreamNeo uses a pay-as-you-go model — there are no forced subscriptions and no hidden charges. You purchase streaming slots for a chosen quality tier (720p to 4K) and period (daily, weekly, monthly, 6-month or yearly); current prices for India (INR) and Global (USD) are always listed at streamneo.com/pricing. Payments for Indian users are processed via Razorpay (INR). International payments are processed via Dodo Payments (USD). A slot renews automatically only if you have wallet auto-renew switched on; otherwise, when a slot expires your stream simply stops — you are never charged without an explicit purchase or an auto-renew setting you control.
All purchases on StreamNeo are non-refundable. Because streaming slots begin providing access immediately upon activation, we are unable to offer refunds once a slot has been activated or a stream has started. This applies to: • Daily slot purchases • Monthly slot purchases • Wallet recharges (once credited, wallet balance cannot be withdrawn) • Partially used slots (e.g., cancelling a monthly slot mid-month) By completing a purchase, you acknowledge and agree to this no-refund policy.
We will issue a full refund in the following circumstances: • Technical failure on our end: If StreamNeo experiences a verified platform-wide outage that prevents your stream from running for a significant portion of your paid period, and we are unable to restore service or provide a credit. • Duplicate charge: If you were charged twice for the same order due to a payment processing error. • Slot never activated: If you purchased a slot and it was never activated (e.g., pending admin approval was rejected), a full refund will be issued. • Required by law: Where applicable consumer protection laws require a refund, we will honour them. To request a refund under the above exceptions, contact us at [email protected] within 7 days of the charge.
Payments made via Razorpay are processed in Indian Rupees (INR). Razorpay is a PCI-DSS compliant payment gateway and does not store your full card details on our servers. If you are eligible for a refund (see Exceptions above), refunds for Razorpay transactions are processed back to the original payment method: • UPI / Net Banking / Debit Card: 5–7 business days • Credit Card: 7–10 business days Razorpay's refund timeline is governed by the issuing bank and may vary. For disputes, you may also contact Razorpay support directly.
International payments are processed via Dodo Payments in USD. Dodo Payments is the merchant of record for international transactions, handling tax compliance, invoicing, and payment processing on our behalf. If you are eligible for a refund for an international transaction: • Refunds are processed back to your original payment method within 5–10 business days. • Dodo Payments may have their own refund and dispute policies that apply independently. For billing inquiries related to international charges, contact us at [email protected].
If you initiate a chargeback with your bank or card issuer without first contacting us, your StreamNeo account may be suspended pending investigation. We take chargebacks seriously and will provide transaction evidence to the payment processor. If you have a genuine billing concern, please reach out to us first at [email protected] — we are committed to resolving issues fairly and promptly.
Accounts terminated due to violations of our Terms & Conditions, Acceptable Use Policy, or DMCA Policy are not eligible for refunds. This includes but is not limited to: • Streaming copyrighted content without authorization • Repeat DMCA infringement • Abusive or illegal use of the platform For full details, see our Terms & Conditions and Acceptable Use Policy.
For any billing questions, refund requests (under eligible exceptions), or payment disputes, please contact us: Email: [email protected] Subject line: Billing / Refund Request — [Your Order ID] Please include your registered email address, order/payment ID, and a brief description of the issue. We aim to respond within 24–48 business hours.
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