Refund Policy
BILLING
Last updated: 28 October 2026
StreamNeo is run by Yorker Media, a sole proprietorship of Ratnesh Kumar, registered in India (Udyam registration number UDYAM-BR-13-0027076), based in Gopalganj, Bihar, India. This policy applies to every payment made for StreamNeo: slots, renewals and wallet top-ups, whether you pay with Razorpay, with Dodo Payments or from your StreamNeo wallet.
How StreamNeo billing works
You buy streaming slots for a period: daily, weekly, monthly, 6 months or a year. Current prices are always on streamneo.com/pricing. In India you pay in INR with Razorpay (UPI, card or net banking), with Dodo Payments, or from your StreamNeo wallet. Outside India you pay in US dollars with Dodo Payments (card, Apple Pay or Google Pay). A slot renews only if you turned on auto-renew for it, from your wallet or by card or UPI AutoPay through Dodo Payments; card and UPI auto-renew is charged a few days before the paid period ends. You can turn auto-renew off any time from Billing or the Dodo Payments customer portal: that stops future charges, and the slot keeps the time already paid for. Otherwise a slot simply ends when its paid period ends; you are never charged without a purchase or an auto-renew setting you control.
1. A slot that is never activated
If you paid for a slot and it was never activated, for example because we rejected it at review, you get a full refund.
2. After your slot is active
A slot gives access as soon as it is activated, so after a slot is active there are no refunds, including for a partly used slot or a slot you stop early.
To cancel, turn off auto-renew from Billing or the Dodo Payments customer portal. That stops all future charges, and your slot keeps running until the end of the period you paid for. The unused part of a period is not refunded, unless the fault is ours (see the exception below).
One exception: if a verified platform-wide outage on our side keeps your stream from running for a significant part of its paid period, and we cannot restore the service or give you a credit, you get a full refund.
Slots ended because of a breach of our Terms and conditions, Acceptable Use Policy or DMCA Policy are not refunded.
3. Wallet top-ups
Wallet balance is spent on StreamNeo slots and renewals. Once credited, it cannot be withdrawn.
4. Double charges
If you were charged twice for the same order because of a payment processing error, we refund the duplicate payment in full.
5. How to ask for a refund
Email [email protected] within 7 days of the charge, with the subject "Billing / Refund Request — [your order ID]". Include your registered email address, the order or payment ID and a short description of the issue. We reply within 2 business days.
6. How you get your money back
Refunds go back to the original payment method. We send an approved refund within 7 business days of approving it; your bank or card issuer then sets how long it takes to show: Razorpay payments (India, INR): UPI, net banking and debit cards in 5–7 business days, credit cards in 7–10 business days; the issuing bank sets the final timing, and for disputes you may also contact Razorpay support. Dodo Payments payments: within 5–10 business days. Dodo Payments is the merchant of record for the payments it processes (tax, invoicing and payment processing), and its own refund and dispute policies may also apply.
7. Chargebacks
Please write to us before you dispute a payment with your bank or card issuer; we want to resolve billing issues fairly and promptly. If you open a chargeback without contacting us first, your StreamNeo account may be suspended while we look into it, and we will give the payment processor the transaction evidence. If a payment is reversed or charged back, the slot it paid for ends.
8. Your rights under the law
Where consumer protection law requires a refund, we honour it. This policy is governed by the laws of India.
Contact
Yorker Media, Gopalganj, Bihar, India · [email protected]